Professional Communications Network

About Us

At PCN, we’re acutely aware of the trust you place in us when you choose us to handle your customer interactions. This trust is the cornerstone of our commitment to delivering exceptional customer service. Our approach is straightforward yet effective: we focus on recruiting talented individuals, equipping them with top-notch training, and ensuring they remain motivated and satisfied in their roles. This philosophy stems from our belief that a content workforce is not just beneficial for us, but pivotal for delivering the quality service our clients expect and deserve.

Our Journey

For more than two decades, PCN has been at the forefront of offering reliable and cost-effective telecommunications solutions to a diverse range of professionals including doctors, lawyers, plumbers, businesses, government entities, and various organizations. Our story began in Riverside, California, in 1990, founded by Charles White based on the principles of exceptional customer service, integrity, and diligence. This foundation has been meticulously upheld and expanded upon by his sons and current Vice Presidents, Brian and Jeff White. Their leadership has transformed PCN from a modest telephone answering service into the premier call center we are recognized as today.

Our Vision for the Future

Our ambition at PCN transcends being just another call answering service. We’re driven by a commitment to excellence, deliberately avoiding rapid expansion to ensure our service quality remains unparalleled. Our inception was guided by Charles White’s vision to create a service that excels in customer support without compromising affordability. This vision remains our guiding star. Our goal isn’t to be the biggest or the fastest-growing service; our aim is to be the best, as judged by the quality of our service and the satisfaction of our clients.

PCN Medical Answering Services


PCN’s medical answering service offers a specialized solution tailored for the healthcare industry, ensuring that medical practices, hospitals, and healthcare providers can maintain continuous communication with their patients around the clock. Our service is designed to handle a wide range of medical communication needs, from scheduling appointments and answering patient inquiries to managing emergency calls with the utmost sensitivity and professionalism. By leveraging our team of expertly trained virtual receptionists who are familiar with medical terminology and privacy regulations, we provide a seamless extension of your healthcare facility, enhancing patient satisfaction and trust.

The value of PCN’s medical answering service extends beyond just answering calls; it’s about offering a supportive and efficient communication channel that aligns with the high standards expected in the healthcare industry. This service ensures that no call goes unanswered, enabling healthcare providers to maximize their availability to patients while also streamlining their administrative tasks. With PCN, medical professionals can focus more on delivering exceptional care, knowing their communication needs are expertly managed, thus contributing to improved patient outcomes and increased operational efficiency.